Helping Businesses shape their service culture to deliver exceptional customer experiences to gain and retain loyal customers, which leads to better financial results.

Consulting, coaching, and education resources to help develop strategies and teams to grow and maintain your loyal customer base.


MSC Consultancy helps organisations shape their service culture through tailored customer service strategies and training. We work with businesses, the public sector, and individuals to offer customer service consulting, training and development, and coaching.

We strive to go above and beyond to meet our clients’ needs, delivering services tailored to their unique requirements and objectives. From the moment a client engages with us, we embark on a journey together, working hand-in-hand to achieve their business goals.

Our team is dedicated to providing the highest level of service, ensuring that every interaction adds value and builds trust. We understand that trust is the foundation of any lasting relationship, and we work diligently to earn and maintain it.

Our commitment to customer service extends beyond delivering top-notch solutions. We aim to build enduring relationships with our clients anchored on mutual respect, openness, and collaboration. We value our clients’ feedback and use it to refine our services and processes continually.

We are grateful for our clients’ trust and are committed to offering them a seamless and rewarding experience every time they engage with us.

We celebrate their successes as our own and value our role in their journey.


  • Customer Service Consulting
  • Customer Service Training
  • Training and Development
  • Coaching (Corporate and Individual)
  • Team Building
  • Performance Observations

Let's Talk

Interested in working with me as your consultant, coach or trainer?  Send me a message and we’ll arrange a free call to discuss your needs.


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